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Listen to what our clients are saying
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As a newbie IA, with 30 years experience as a computer programmer, 12 years of which was that of a web developer and project manager, I wanted to give you my feedback on CMS.
I have seen and developed many data management systems throughout the years but none seems to compare to that of CMS. It is very clean, user friendly, highly tested, and very easy to navigate. And I cannot believe how robust and easy the search and sort features are. The field hover feature is fantastic and a major plus. It will save a lot of time and effort. Must data management systems haven’t even thought about adding this feature.
As a newbie working on hurricane IKE, after you showed me the basic of CMS, I went back to our field office and was able to navigate, understand, and become productive in a matter of minutes rather than hours or days like some applications have required. Keep up the good work and keep using CMS. It will keep you on the leading edge.
 "Thank You to you and your staff for the excellent support you have provided our company. You have been there anytime we were in need and found a solution to keep our business flowing. You have provided a superior product that has enabled our adjusters and our administrative staff to manage our claim load without incident. My only regret is that I didn't find you sooner."
"As usual - your service exceeds our expectations - feedback from 100 + new adjusters - Best Claims Management System Ever Seen!"
 "Mariposa helped First Protective Insurance become leaders among their peers for adjusting catastrophe claims from the 2005 hurricanes. This
accomplishment was made possible through the coordinated joint efforts of FPI and Mariposa catastrophe personnel, and the use of Mariposa's CMS
powered by ClickClaims."
 "The claims management process of receiving, processing and reviewing catastrophe claims has always been resource intensive and challenging.
Today we are capable of efficiently handling up to 20,000 new claims per week using the ClickClaims CMS. Clients, adjusters and Mariposa management
staff utilize ClickClaims from locations all over the world. Mariposa would not be able to manage the claim load volume during the peak storm season
without this claims management tool."
 "At PASCO CLAIMS, we strive to bring order to the chaos that Catastrophes
bring to our carrier clients, and the Click Claims system has been the
vehicle that delivers our "real time" data during such events.
In the field the program has enabled us to bring both clients, and field
adjuster resources into an electronic environment that delivers real and
meaningful data at the click of a button. When coupled with our automated
triage call center process, the Click Claims system works to prioritize
claims, document our diaries, and even coordinate with a carrier's chosen
emergency services vendor to initiate mitigation efforts."
In the office, it has proven to be an effective marketing tool, by allowing
our reps to demo the system in a "real time" mode, where clients can
actually interact with the system and our adjusters right then and there."
At PASCO CLAIMS, we continuously look for the fastest way the "skin a CAT",
and Click Claims is that way."
"From a marketing perspective, ClickClaims is a great sales tool. It is
what separates us from the competition. When I am demonstrating CMS, I
occasionally receive a response from potential clients that other
companies have shown them similar systems but ours is the only one that
is interactive where the client can not only add file documents and
activity notes but they can communicate with the assigned adjuster
without having to call our office. I wish CMS was a dedicated
proprietary system that we owned exclusively. Clients also enjoy the
option to use the system as much or as little as they prefer - they
don't feel forced to use it by a vendor. They can also pull the PDF file
into their filing system for convenience."
 We have been following the AM Best EFusion Awards process and your successful winning award for the ClickClaims Claims Management System.
We would like to take a moment to tell you we were very happy that your
system was given the EFusion Award. It is most appropriate, as your CMS system is the best I have managed claims with in my 33 year career in claims.
The application is user friendly for adjusters, yet appropriately
detailed for Claim Managers who need to effectively communicate 24/7 with insurance carrier management personnel. ClickClaims made it possible for me to manage extremely high-volumes of claim files, uninterrupted, through numerous catastrophic events, when other firms were closing and moving to higher ground. Without the time-saving and tracking features of ClickClaims, it would not have been possible to meet Department of Insurance deadlines and affidavits we were required to sign affirming we'd met various inspection and closing deadlines. I could immediately access necessary reports by adjuster and by carrier which allowed me the comfort needed to sign such documents.
All the claim managers I dealt with from many carriers were VERY pleased that I could provide them LIVE data immediately and especially impressed they could view claim file documents 24/7/365. It is especially important that your system provides the utmost versatility as it can be used with any of the major estimatics programs, so field adjusters, management companies, and insurance carriers are not limited to one software vendor as with many of the other claims management tools available on today's market.
Keep up the great work and congratulations on the EFusion Award. It was well deserved!
During the spring of 2005, CPIP hired me to assist in improving their Catastrophe Operations. The goal was to improve customer service and accuracy in the handling of catastrophe claims. The key piece to the phenomenal improvement from 2004 to 2005 was the addition of a web-based management system tying everyone together from the call center setting up claims, to the adjuster in the field, to every level of management within Citizens. Without the creation and continual updates of CTS (Claims Tracking System), no amount of manpower could have made the 180° turnaround Citizens made from 2004 to 2005.
Upon starting my own adjusting company, my immediate challenge was to develop or license a system that would provide the level of technology we had at CPIP. I found such a solution in ClickClaims. ClickClaims implements leading-edge technology unlike any available Claims Management System on the market.
I have utilized this system for the past 18 months and have found it to be remarkably user-friendly. Managing claims from the West Coast to Florida has been trouble-free. My adjusters in the field and examiners in-office find it to be quite logical and effortless, as well. Those that have Citizens’ backgrounds experience virtually no learning curve.
As with all technology, quality customer service beyond the sale is paramount. There have been occasions when I have called on the E-Claims’ support staff, and I have found them to be thorough, timely and knowledgeable. Because of these reasons and my 15 years of Property and Casualty claims experience, I confidently endorse ClickClaims.
Tim Molony
2005 Citizens Property Insurance Corporation
Catastrophe Operations Administration Manager
Nomad Adjusting, LLC
www.nomadadjusting.com
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