USAA Adopts HOVER to Help Digitize Claims

(Image source: HOVER.)

USAA (San Antonio) has adopted HOVER (San Francisco), a technology platform that provides desk adjusters with up-to-date photos and property measurements, to help digitize parts of the property claims process for the financial services company’s over 13 million members. USAA’s adoption of HOVER will provide greater convenience and will help save time with some inspections in the claims process, according to a vendor statement.

Sean Serafin, VP, Claims Operations, USAA.

“During the pandemic, we’ve been laser-focused on accelerating our digital capabilities and finding new ways to serve our

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