Insurance Distribution Aims for Digital Service with a Personal Touch

Denise Garth // October 11, 2021

(Image source: Unsplash.)

News channels and insurance distribution have something in common. Both have been undergoing two decades of disruptive change. Both have had to re-examine their role in the life of the customer. Both are facing the dilemma of how to reach customers in the face of information overload. And…it may be that both are finding their way back into the customer mind through new technologies, data and analytics and a personalized touch that is fostered through digital means.

In the last two decades, we have seen a dramatic decline

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