Top 10 US home insurers for customer satisfaction

But considering that the annual retention rate for homeowners’ insurance is almost 92%, the firm said that “there is a huge opportunity out there for insurers to get the life stage transition formula right.” 

Read more: Home insurers face loyalty challenges – report

To determine how home insurers fared in terms of client experience, J.D. Power analyzed almost 12,000 responses from homeowners’ and renters’ insurance policyholders based on five indicators – interaction, policy offerings, price, billing process and policy information, and claims. After the scores were tallied, the insurance companies were ranked based on a 1,000-point scale. These are the

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