Agero Introduces Conversational AI Tools for Breakdown Assistance

Anthony R. O’Donnell // October 21, 2021

(Screenshots of Agero’s AI-powered virtual chat assistant. Source: Agero.) 

Agero (Medford, Mass.), a provider of driver assistance services for manufacturers, fleets, insurers and other parties, has introduced new conversational artificial intelligence (AI) tools and enhancements designed to help consumers access the breakdown assistance they need more efficiently while providing a more transparent service experience.

“Steady increases in vehicle age, miles traveled, and maintenance deferred—all impacts from the pandemic—are creating an ever-greater volume and need for roadside assistance,” comments Chris Small, VP, product, Agero. “Today’s enhancements reflect our ongoing emphasis on using state-of-the-art

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