In October 2017, the hotel’s agent Madison Hospitality Management signed an agreement with NYC-based human services organization Acacia Network Housing to provide reservations for 74 rooms and allow Acacia to offer supervised temporary housing to homeless families for three years.
According to the lawsuit, MAve discovered “substantial, direct physical loss and intentional damage” to its guest rooms, hallways and other common areas after Acacia and the families participating in the shelter program all left on October 2020. The hotel emphasized that the damage sustained was beyond regular wear and tear, including “numerous punctures in walls and ceilings,” as well as