Mark Breading // January 20, 2022
(Image source: Shutterstock.)
The insurance industry faced a sobering wake-up call when the pandemic exposed just how unprepared insurers’ digital capabilities were in a crisis. But, in the past two years—particularly in 2021—the industry has accelerated its digital development, making significant leaps forward in technology investments, workforce evolution, and strategic planning.
Now, new SMA research shows that 100 percent of property & casualty insurers have digital initiatives underway. How will these initiatives and other trends