Mark Breading // January 20, 2022 
(Image source: Shutterstock.)
The insurance industry faced a sobering wake-up call when the pandemic exposed just how unprepared insurers’ digital capabilities were in a crisis. But, in the past two years—particularly in 2021—the industry has accelerated its digital development, making significant leaps forward in technology investments, workforce evolution, and strategic planning.
Deb Smallwood, Founder, SMA, co-authored this article.
Now, new SMA research shows that 100 percent of property & casualty insurers have digital initiatives underway. How will these initiatives and other trends