Revealed – the top 10 property insurers in the US

Almost all insurers’ ratings were dragged down by more complicated claims processes and communications challenges. According to the study, it took an average of 17.8 days for claimants to have their repairs completed during the survey period, up 2.9 days from the same time a year ago.

“Insurers really struggled last year, partly due to circumstances beyond their control,” said Mark Garrett, director of insurance intelligence at J.D. Power. “Longer cycle times, material shortages, and personnel availability put added pressure on insurers to keep customers informed and expectations managed.”

Garrett added that while digital claims showed huge potential, most claimants

Read More>>