You may think I’m preaching to the choir. Insurers are always shouting about their claims propositions and how they achieve superior outcomes for clients, compared to their peers in the marketplace. I’m not disputing that this has always been a focus and a priority. Rather, I’m saying that, today, claims should be more of a focus than ever before – and here’s why.
Macroeconomic pressures like inflation, the rising interest rate environment, ongoing supply chain disruptions (triggered by the COVID-19 pandemic), and labor shortages are causing challenges for both personal and commercial insurance buyers. This follows years of relatively hard