The voice of today’s customer in P&C programs

In this episode of IBA Talk, Paul Sullivan EVP, P&C Programs at Arch Insurance, and Scott Ornstein, VP, Programs and Alternative Market Claims at Arch Insurance, are joined by McNeil & Company’s VP of Claims, Matthew Hayes, and Chief Marketing Officer, Derek Davis, to discuss the current trends that are making the insurance buying process more difficult for agents and insureds, and how MGAs are addressing agents’ concerns in the P&C programs space.  

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