Centauri: Claims management preparedness proved a boon in hurricane aftermath

“Our operational and financial preparedness have enabled Centauri to weather Ian, providing its insureds with the best possible service in claims and a host of related matters in the more than 2,000 homeowners and commercial claims received to date – 90% in Florida, the balance in South Carolina,” Sahara said.

Sahara said that Centauri was responding to Ian-related claims 24/7 from its Omaha service center without any outsourced surge resources. The company answered more than 4,000 calls initially received with an average wait time of only 10 seconds, he said. Centauri has completed approximately 80% of claims inspections to date,

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