A majority (79%) of consumers today would trust automotive claims powered entirely by AI, up 7% year-over-year, according to the Solera Innovation Index 2022. Furthermore, 1/3 of consumers (34%) have completed a motor claim without ever speaking to a human. Almost all consumers (92%) called for self-service claims solutions, with 49% seeking fully digital self-serve motor claims, and 43% preferring a hybrid of digital and human contact. The era of touchless claims has arrived.
“The industry has made a lot of progress around touchless claims,” said Bill Brower, VP of industry relations at Solera. “It’s clear that those implementing cutting-edge