While insurance consumers may be warming up to artificial intelligence, 68% say they believe the insurance company gets most of or all the benefits of AI adoption.
AI is becoming more ingrained and accepted as part of the insurance industry’s interactions with insureds. However, while consumers recognize the potential value of AI, they have serious doubts about how investing in AI technology will offer better results or lower costs for them.
In a new survey conducted by J.D. Power, insurance customers were asked who will see the most gain from insurance companies integrating AI into