About Us

About Us

E-Claim.com, LLC, parent company of ClickClaims, was founded in 1999 by Thomas J. Brown, who after spending over 10 years as a claims adjuster and claims manager, knew there must be a better way.

E-Claim’s commitment to providing the most advanced technologies is a fundamental part of our corporate vision and will continue to lead our industry through this exciting transformative period. With so many advancements having become commonplace within our industry over the last 10-15 years, one might think the future has been seen. 

We believe the future will bring even more exciting opportunities for transformational changes, and E-Claim intends to remain on the cusp of those discoveries – think wearable computing, drones, tiny satellites, and “The Internet of Things”, to name but a few – stay tuned!!!

We believe the future will bring even more exciting opportunities for transformational changes, and E-Claim intends to remain on the cusp of those discoveries – think wearable computing, drones, tiny satellites, and “The Internet of Things”, to name but a few – stay tuned!!!

"For values or guiding principles to be truly effective, they have to be verbs. It's not "integrity," it's "always do the right thing." It's not "innovation," it's "look at the problem from a different angle." Articulating our values as verbs gives us a clear idea - we have a clear idea of how to act in any situation."

- SIMON SINEK

Our Mission is to make people whole again, faster, through advanced technologies.

Our Purpose is to deliver greatness in the never-ending pursuit of perfection.

important e-claim.com milestones

Our History

For more than 20 years, we’ve been passionate about achieving better results for our clients while providing a place where employees love coming to work.

Mid 1990s
Thomas attends PLRB conference
E-Claim's founder, Thomas Brown, attended a PLRB Convention in the mid-nineties, in which the keynote address was about the coming "Internet revolution", and the speaker’s expectation that this new phenomenon would one day change the world, in a more significant way than had the agricultural and industrial revolutions. Hearing this prognostication about such a little-known and understood concept had a profound impact on Thomas's thinking about the way in which his chosen profession operated.

At the time, people were just beginning to use email, and the Internet as a business tool was hardly commonplace. It would be years before the insurance industry employed any of the common Internet technologies so widely used today, but Thomas knew then that insurance - and claims in particular - were ripe for change. He knew that the paper file of the time would be replaced in the not-too-distant future, and he wanted to drive that change. But how? Well, that answer took some time to figure out.
Mid 1990s
1999
E-Claim.com is born.
A few years later, Thomas convinced his then employer to allow him to build a claims management system. Thomas had a high school friend design a prototype using MS Access, and the seed was planted. This technology initiative took flight and the success of the project had a significant impact on his employer's business, and the direction of Thomas's career. He knew then that he wanted to focus on technology and knew he could only do so if he controlled his own business thus, E-Claim was born in 1999.
1999
2006
ClickClaims Wins eFusion Award for Claims Management
In 2006, E-Claim received additional affirmation of its efforts and vision, when AM Best named the company as recipient of its coveted eFusion Award, for Claims Management. E-Claim was then a tiny company, but competed and won against several finalists, which included large national service providers, as well as insurance carriers from multiple countries. Exposure from this event led to rapid adoption of ClickClaims as the premier online claims management solution, particularly in the area of property claims and more specifically in the niche of catastrophe claims management.
2006
2020
Today
Today, ClickClaims registers over 15,000 users, servicing carriers, TPAs, MGAs, IA, and Specialty Claim providers, such as Simoniz and The Grocery Manufacturers Association. From First Notice of Loss to claim payments, ClickClaims has automated the full claim lifecycle to deliver an efficient claims management process that is second to none. Our team greets each day with a commitment to improve and to serve our customers to our fullest, making Their Claims Our Commitment!
2020

important e-claim.com milestones

Our History

For more than 20 years, we’ve been passionate about achieving better results for our clients while providing a place where employees love coming to work.

Mid 1990s
Thomas attends PLRB conference
The keynote speaker talked about the coming "Internet revolution", and his expectation that this new phenomenon would one day change the world, in a more dominant way than had the agricultural and industrial revolutions. Hearing this prognostication about such a little-known and understood concept had a profound impact on Thomas's thinking about the way in which his chosen profession operated. At the time, people were just beginning to use email, and the Internet as a business tool was hardly commonplace. It would be years before the insurance industry employed any of the common Internet technologies so widely used today, but Thomas knew then that insurance - and claims in particular - were ripe for change. He knew that the paper file of the time would be replaced in the not-too-distant future, and he wanted to drive that change. But how? Well, that answer took some time to figure out.
Mid 1990s
1998
Internet-Based Claims Management System Conceptualized
A few years later, Thomas convinced his then employer to allow him to build a claims management system. Thomas had a high school friend design a prototype using MS Access, and the seed was planted. This technology initiative took flight and the success of the project had a significant impact on his employer's business, and the direction of Thomas's career. He knew then that he wanted to focus on technology and knew he could only do so if he controlled his own business.
1998
1999
E-Claim.com is born.
With the freedom to lead his own course, and the wind at his back (the Dot Com Boom was peaking), the company began by securing contracts with several national, state, and local independent adjusting associations. But the boom was short-lived, and the great Internet bust of 2000 put doubt in the minds of many, that this "revolution" was for real. The bust was not a deterrent to E-Claim, which had been funded by actual revenue, unlike nearly every Internet company, which had planned their future around the easy VC money. E-Claim's early success came from developing websites, operating a successful claims industry resources portal, providing the industry with its first commercial online claim assignment service, and using its own systems as the backend to support its thriving e-commerce businesses. But, the dream of transforming the industry was an expensive and illusive effort.
1999
2004
ClickClaims v1 is Launched
The success of these early offerings allowed E-Claim to fund development of its first Internet based Claims Management System, which launched in 2004, just before the "Big Four" hurricanes. The CMS program's successful operations and tremendously favorable response from our IA firm clients, as well as their field claims adjusters and insurance carriers, confirmed the vision, and began a period of rapid growth for E-Claim and its flagship offering, ClickClaims.
2004
2005
ClickClaims Develops Bi-Directional Claim Importer
ClickClaims is a pioneer in the area of Electronic Data Interchange, having developed an automated "claim importer", which has become a cornerstone of our offering and a most-valued service to nearly all of our clients.
2005
2006
ClickClaims Wins eFusion Award for Claims Management
E-Claim received additional affirmation of its efforts and vision, when AM Best named the company as recipient of its coveted eFusion Award, for Claims Management. E-Claim was then a tiny company, but competed and won against several finalists, which included large national service providers, as well as insurance carriers from multiple countries. Exposure from this event led to rapid adoption of ClickClaims as the premier online claims management solution, particularly in the area of property claims and more specifically in the niche of catastrophe claims management.
2006
2007
ClickClaims Develops XactAnalysis Bi-Directional Bridge
ClickClaims becomes the first commercial claims management system to complete a bi-directional bridge with XA. ClickClaims currently imports claims from over 50 insurance carriers.
2007
2010
ClickClaims Hits 1M Claims Mark
1 million claims have been processed through ClickClaims Claims Management System.
2010
2012
ClickClaims v2 is Released
After nearly two years in development, ClickClaims Version 2, built on the Microsoft .NET framework, is released. V2 included the Documents Manager and Forms Builder, two of the application's most advanced and valued modules.
2012
2013
E-Claim Launches ClickClaims for Insurance Carriers
This new offering focused on property and included a bi-directional EDI with Policy Port (Tiva), and the IA version of ClickClaims. This "full-circle" method of exchanging claims data provides our clients with unparalleled efficiency and a significant market advantage. Data is entered only once but is synchronized between all stakeholder systems.
2013
2016
ClickClaims Hits 2M Claims Mark
2 million claims have been processed through ClickClaims Claims Management System.
2016
2020
Today
Today, ClickClaims registers over 15,000 users, servicing carriers, TPAs, MGAs, IA, and Specialty Claim providers, such as Simoniz and The Grocery Manufacturers Association (now Consumer Brands Association). From First Notice of Loss to claim payments, ClickClaims has automated the full claim lifecycle to deliver an efficient claims management process that is second to none.

Our team greets each day with a commitment to improve and to serve our customers to our fullest, making Their Claims Our Commitment!
2020