Cycle Time is Determined Long Before A Claim is Reported
In my most recent blog post, “Don’t Turn Your Claim Department Into Sanitation Workers” I wrote about the hazards of working with bad data, and why it has such a
December 8, 2020
Blog
Don’t Turn your Claim Department into Sanitation Workers
Policy managers: why are claim managers constantly fixing your data? There’s an old saying that “#$%^ runs downhill.” So, if you want to find the source of the #$%^ , you
September 28, 2020
As Insurance Industry Professionals, Do We Know What to Do if the Catastrophe Is Heading Our Way?
I had an opportunity recently to attend a seminar asking a specific question. What would you do in order to maintain the continuity of your
June 1, 2020
EDI – Connectedness
The first message on the ARPANET (Advanced Research Projects Administration Network) was sent at 10:30pm on October 29, 1969 from UCLA to Stanford University. The
February 5, 2015
Replaced by a ROBOT? Part 2
In Part 1 of this blog post, I spoke about my first real experience using modern claims technology – digital estimatics. That experience was a
January 22, 2015
Replaced by a ROBOT? Part 1
“Video Killed the Radio Star”, was the song from the late 70’s that portends of a major shift in the way we enjoy music. Another
January 15, 2015
The IT Director Versus the CEO
I have worked in a few companies in the past that have had extremely frustrated IT Directors or CIOs (Chief Information Officer) because they have
May 23, 2014
Pencil Whipping
The other day I was doing my daily allotment of reading and I came across an article that used the term “pencil whipped”. It immediately
February 26, 2014