Features & Benefits

Features & Benefits

Creating features that help you process your claims faster and more efficiently.

Listening to and learning from our customers over the past decade has helped create a set of capabilities unmatched in our market. The advantage our customers have in serving the needs of their clients is deep and wide in both ease of use and agility in meeting ever more complex needs.

ClickClaims

The ClickClaims platform is grounded in solid software development discipline and execution. Striking the balance between functions that meet expectations and those that excel, our environment morphs continually. Finding new ways to fine tune business and claims process needs keeps things fresh.

INSURED TRIAGE

Mobile Forms

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MODERN COMMUNICATION

SMS/Texting

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INTERACTIVE DATA

Claim Analytics Business Intelligence (CABI)

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CONNECT ANYWHERE

ClickClaims Mobile

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ClickClaims

Same time by performing tasks across multiple records in a single step, such as: File create/edit/assignment; notes; status updates; Peril/File Type/Severity/Event/etc.

Reduce support staff through efficient, automated A-Z accounting. Features include Time & Expense and Fee Schedule Billing; Rate Builder/Billing Engine; AR/AP (Payroll)

Proactively control necessary actions on every claim file by creating and managing assignable tasks; Eliminate delinquency using defined alerts and stakeholder notifications.

Elevate customer service through instant access (company and client users) to your entire claims database. AdHoc presentation of desired fields in custom views that each user configures and saves to their own preference, including data points and position, then interact with sorting/grouping/filtering. Export live data to Excel, CSV, PDF or Word.

Increase operational efficiency across your entire enterprise using highly configurable tools to display and interact with all data: claims, users, clients, accounting, etc. Perform limitless actions across multiple records, in a concise and user friendly interface.

Drive performance across all departments with instant access to relevant information, using over 50 “widgets.” Each user builds his/her dashboard using drag/drop positioning to optimize screen layout. Widgets connect to custom operations, using over 20 filters/display options that create the ideal workspace for every user to perform at the highest level!

Save hours on every claim by removing email from your workflow and management processes. Create custom libraries for documents of all types, and set security controls for each. Search, sort, and filter to quickly find, organize, and work with unlimited documents. A configurable interface allows intense interaction with the repository, including: email, zip, batch print, FTP automation, PDF Bundling/Conversion, and more!

Bring consistency, accuracy, and efficiency to your reporting and correspondence generation with a comprehensive, user-friendly, imbedded tool. Create and manage form letters using data tokens to insert any of over 100 data points into defined areas of your document. Configurable security controls which user roles have access to each template.

Never miss a due date again by enforcing a proactive management protocol. Create reminders of upcoming dates, and use Dashboard widgets to “push” all approaching diaries to your desktop for quick access to pending claims immediately upon login.

Quick access to relevant information is paramount to great customer response and efficient management, especially when volumes surge. Quick Search for claims from any screen or Deep Search across hundreds of parameters to quickly locate the exact records needed.

CLICKCLAIMS

Mobile Solution

Mobile-friendly interface for easy access for  adjusters to:

  • View/edit claim data.
  • Set appointments and other dates.
  • View/upload photos.
  • View/set reserves.

Call CENTER, MOBILE FORMS, and TEXTING - IT'S triage like you've never seen before

Small Screen. Big Ideas.

Using ClickClaims’ proprietary automated Call Center, SMS (texting), and Mobile Forms platforms all working in tandem, slash insured contact time from three days to under 24 hours.

Insureds use the ClickClaims portal to verify coverage details, request EMS, report damages (severity and type), and provide photographic and video evidence in support of their claim…all in real-time directly from a mobile-friendly form.

This critical triage data is automatically sent back to ClickClaims as raw data for reporting and alerts, and a comprehensive PDF packaged report is immediately transmitted to the field/desk adjusters, the carrier, and the insured.
Case Study Spotlight - triage done right!

Can you make this happen  in under 24 hours?

Of course we can!  Read about how ClickClaims  deployed its new triage, texting, and mobile forms features to Mid-America Catastrophe Services’ CMS in under 24 hours. Insured contact time was slashed from three days to under 24 hours. It’s not magic, it’s ClickClaims!
Data-driven, interactive reporting powered by claims business intelligence.

Claim Analytics Business Intelligence (CABI)

ClickClaims Claim Analytics Business Intelligence (CABI), powered by Microsoft Power BI, puts your data in your hands. With true interactivity, visualize and manipulate your data to drive down to the details that drive your business.

CABI turns your claim data into coherent, visually immersive, and interactive insights. Analyzing your claim data right from within ClickClaims allows you to automate reporting to make real-time, data-driven business decisions.