Bi-directional EDI with Symbility and Xactanalysis
Integrated Call Center
Security Configuration Manager
Import claims from 25+ insurance carriers
Automated Invoicing for Time & Expense and Fee Schedule billing
Territory Manager/Claims Dispatch
Deploys in 24 hours
In 2005 I managed a Hurricane Katrina CAT location for a large Independent adjusting firm that had their own stand alone claims management program. Their program was not adequate for a CAT operation and did not allow proper management tools for monitoring pending claims’ statuses per adjuster and the ability to assign claims by zip codes. The experience of attempting to manage over 7,000 CAT claims with their program was very frustrating.
During 2008 I was the operations director for a smaller Independent Adjusting firm specializing in CAT Claims. I researched the available claims management programs available and presented an overview of my findings to the principals of the firm. A unanimous decision was made to go with ClickClaims. The firm handled over 8,000 Hurricane Ike claims. The ability to manage that volume of claims was the best experience I had from any claims management program.
The claims management process of receiving, processing and reviewing catastrophe claims has always been resource intensive and challenging. Today we are capable of efficiently handling up to 20,000 new claims per week using the ClickClaims CMS. Clients, adjusters and Mariposa management staff utilize ClickClaims from locations all over the world. Mariposa would not be able to manage the claim load volume during the peak storm season without this claims management tool.
CatManDo has always placed an emphasis on the effective use of technology to allow for the quick and efficient processing of claims to better satisfy our clients and their policyholders. To that end, after mixed experiences with various technologies during the 2004-2005 hurricane seasons, we invested considerable time and effort researching claims management systems to support our growing business, even venturing down the path of developing our own. In 2008 we became aware of ClickClaims from independent adjusters on our team who had experience with it and who loved how intuitive and easy it was to use. After further investigation and due diligence, we also became convinced that ClickClaims had what we were looking for and at a much better value point than other commercial systems we’d explored or the development of an in-house solution. So we became clients in October 2008.
In the 20 years that North Coast has been handling catastrophe and daily claims for a variety of insurance carriers, we have researched and employed a number of claim management systems. CMS from Click Claims is by far the most intuitive system available, which benefits our adjusters, staff and our customers. The efficiencies gained include real-time monitoring of claims by North Coast and the carriers, minimal learning curve for new users, as well as reduced telephone time since the adjusters can be contacted immediately within the system.
The E-Claim.com staff has been extremely attentive and supportive of all of our needs and customizations.
From a marketing perspective, ClickClaims is a great sales tool. It is what separates us from the competition. When I am demonstrating CMS, I occasionally receive a response from potential clients that other companies have shown them similar systems but ours is the only one that is interactive where the client can not only add file documents and activity notes but they can communicate with the assigned adjuster without having to call our office. I wish CMS was a dedicated proprietary system that we owned exclusively. Clients also enjoy the option to use the system as much or as little as they prefer - they don't feel forced to use it by a vendor. They can also pull the PDF file into their filing system for convenience.
During the spring of 2005, CPIP hired me to assist in improving their Catastrophe Operations. The goal was to improve customer service and accuracy in the handling of catastrophe claims. The key piece to the phenomenal improvement from 2004 to 2005 was the addition of a web-based management system tying everyone together from the call center setting up claims, to the adjuster in the field, to every level of management within Citizens. Without the creation and continual updates of CTS (Claims Tracking System), no amount of manpower could have made the 180° turnaround Citizens made from 2004 to 2005.
We have been following the AM Best EFusion Awards process and your successful winning award for the ClickClaims Claims Management System.
We would like to take a moment to tell you we were very happy that your system was given the EFusion Award. It is most appropriate, as your CMS system is the best I have managed claims with in my 33 year career in claims.
At PASCO CLAIMS, we strive to bring order to the chaos that Catastrophes bring to our carrier clients, and the Click Claims system has been the vehicle that delivers our "real time" data during such events.
In the field the program has enabled us to bring both clients, and field adjuster resources into an electronic environment that delivers real and meaningful data at the click of a button. When coupled with our automated triage call center process, the Click Claims system works to prioritize claims, document our diaries, and even coordinate with a carrier's chosen emergency services vendor to initiate mitigation efforts.
Mariposa helped First Protective Insurance become leaders among their peers for adjusting catastrophe claims from the 2005 hurricanes. This accomplishment was made possible through the coordinated joint efforts of FPI and Mariposa catastrophe personnel, and the use of Mariposa's CMS powered by ClickClaims.
Since our initial migration to ClickClaims in early 2009 we have placed a number of special demands on the application. In each instance the team at E-Claim have supplied more than just the request feature but helped us understand the most efficient way to accomplish the task.
Any request for support is met with immediate and first rate resolution of our request. We have never regretted making including ClickClaims as a key part of our business and system architecture.
Getting started is easy! Submit the form shown here to have E-Claim contact you within 1 business day. We will spend a little time getting to know you and your company, and letting you know the basics about ClickClaims.
If ClickClaims looks like it might be a good fit for your company, we will schedule a product demonstration, then discuss pricing packages and options suited to your budget and specific needs.