Talkdesk Expands Insurance Strategy with Agentic AI Platform
Anthony R. O’Donnell // October 28, 2025 (Photo by author.) Talkdesk (Palo Alto, Calif.) began as a cloud-native challenger in contact center technology, focused on delivering
Anthony R. O’Donnell // October 28, 2025 (Photo by author.) Talkdesk (Palo Alto, Calif.) began as a cloud-native challenger in contact center technology, focused on delivering
Anthony R. O’Donnell // October 28, 2025 (Bruce Broussard, Managing Partner, Percipience. Source: Percipience.) Percipience (New Orleans, La.) has reported 350 percent year-over-year growth as insurers
Anthony R. O’Donnell // October 27, 2025 (Image source: Nearmap homepage.) Nearmap (Salt Lake City) has launched the Betterview Accelerator for Guidewire PolicyCenter, enabling property/casualty
Anthony R. O’Donnell // October 27, 2025 (Image source: Talkdesk CXA promotional video.) Talkdesk (Palo Alto, Calif.) has launched Talkdesk AI Agents for Insurance, a suite of
Anthony R. O’Donnell // October 27, 2025 (Image credit: Jared Grove.) One Inc (Folsom, Calif.) has announced its expansion into the Canadian property/casualty insurance market with
Anthony R. O’Donnell // October 24, 2025 (Ashok Krishnan, Chief Innovation, Data & Analytics Officer, AXA XL, at ITC Vegas 2025. Photo by author.) AXA
Anthony R. O’Donnell // October 24, 2025 (Olivier Lafontaine’s colleague José Quiroz, Global Partnerships Manager, demonstrates Equisoft/amplify on the floor at ITC Vegas 2025.) Equisoft (Montreal)
Anthony R. O’Donnell // October 24, 2025 (Chris Raimondo, VP, Sales, EY. Source: EY.) Chris Raimondo, VP of Sales, EY (New York), says that insurers have
Anthony R. O’Donnell // October 24, 2025 (Jennifer Linton, CEO, Fenris, and IIR’s Alan O’Donnell at ITC Vegas 2025.) Fenris (Richmond, Va.) has built a predictive
Anthony R. O’Donnell // October 23, 2025 (Mark Bennett, Chief Growth Officer, ACORD. Source: Mark Bennett.) ACORD (New York) has attended ITC 2025 to connect with