E141: Thomas Sheffield, SVP Specialty Claims at QBE, on Claims, AI & Analytics

In this special episode of Profiles in Risk, I preview The Insurance Nexus Insurance AI & Analytics USA Conference (May 2 & 3 – Chicago) by talking AI and claims with Thomas Sheffield, SVP of Specialty Claims for QBE. We discussed:


– Thomas, can you describe what you do?

– What is the challenge in managing claims from Specialty lines vs traditional claims?


– There are many “definitions” of AI, how do you define it?

– How are AI and analytics changing claims? If possible can you provide examples?

– Many people worry about AI disrupting their jobs. What will be the responsibility

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