Anthony R. O’Donnell // June 13, 2023 
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Consumers have confidence in artificial intelligence (AI) as a tool for transforming their customer experiences but have growing concerns over AI’s increased prevalence in other disciplines, according to new research from Pegasystems Inc.(Pega, Cambridge, Mass.), a low-code platform provider serving major enterprises globally. The study, conducted by research firm Savanta (London) and presented at PegaWorld iNspire, the vendor’s annual conference in Las Vegas, surveyed 5,000 consumers worldwide on their views around AI, its continued evolution, and the ways in which they interact with the technology. The results included