Heather Wilson // August 14, 2023 
(Image credit: Mojahid Mottakin/Unsplash.)
Generative AI (GAI) is taking the world by storm. What one year ago was a technology few had heard of is now splashed across the front pages of newspapers, magazines and the evening news. Its potential for transforming work seems so huge that it is a key source of contention behind writer and actor strikes in the entertainment industry. As GAI moves through almost every other industry, more battles between management and workers are coming.
In the insurance industry, progress is already happening. Generative AI has found