Anthony R. O’Donnell // September 13, 2023 
(Image credit: Caleb Whiting/Unsplash.)
Loop (Austin, Texas), an auto insurance startup MGA with AI-driven processes, has deployed Quiq’s (Bozeman, Mont.) customer-facing AI Assistant, built on Large Language Models (LLM), the same AI underlying ChatGPT. The LOOP AI Assistant has already tripled the number of customers who are able to get answers to their questions (vs. LOOP’s prior chatbot) and reduced email support volume by 55 percent while delivering customer satisfaction on-par with human assistance, according to a Quiq statement.
John Henry, co-Founder and co-CEO,