Saira Taneja // December 12, 2023 
(Image credit: Headway/Unsplash.)
In a fast-paced tech world, constant innovation is key. To be a leader in the InsurTech space, actively incorporating artificial intelligence (AI) into operations fuels scalability. In insurance, the bulk of interactions happen after one signs on the dotted line. Having a well-equipped customer service organization is critical. This article highlights the benefits of integrating AI into customer service.
If you want to feel the pulse of an organization, listen to customer calls. That’s the starting point. Then, lay the groundwork to improve and establish (or reset) onboarding