Anthony R. O’Donnell // December 22, 2023 
(Image source: Celent.)
Technological progress in the insurance industry has brought significant improvements for the front and back office, but it brings with it the pressure to keep up: the more that business processes improve, the more expectations and competitive pressures rise. Insurers often reach a crossroads where they feel the need to undertake a major transformation in order to bridge important gaps in capabilities. However, that may not be necessary according to a new Celent (Boston) report, Building New Insurance Capabilities or Bridging Functionality Gaps, authored by Principal Analyst