The case began over a boiler installation in 2014, when Judy Lammons called EDCO Environmental Services, Inc., an HVAC contractor in Crown Point, Indiana, to replace her broken boiler. She agreed to have what she understood to be a new, high-efficiency unit installed. EDCO completed the work that day and billed her for a “new hot boiler.” But three years later, when the system failed again, a different technician discovered that the boiler had actually been manufactured in 2003 – 11 years before the installation date.