Before becoming a parent, I thought I could plan for everything. There are books, blogs and apps galore. My prediction was that I could stay ahead of the chaos if I studied, prepared enough and followed the proper steps.
Then my son was born.
On day one, the script fell apart. He was fussy. He was colicky. Nothing went according to the timelines in the books. There were no cause-and-effect patterns, just long nights, gut instincts and trial and error. Instead of a playbook, parenthood resembled improv.
Chris Casaleggio
Insurance customers, especially after a catastrophic