In the rapidly shifting landscape of property/casualty insurance claims, negotiation stands at the pivotal moment for improved settlement outcomes, client satisfaction, and bottom-line carrier health. In 98-99 of every 100 litigated files, the carrier’s financial outcome will be established through negotiation.
Our insurance industry operates the largest negotiation network in the world. In the litigation arena alone, we estimate that 30,000 claim professionals assign approximately a million files a year to another 30,000 defense attorneys, roughly 98-99% of which will be resolved through negotiation. Add to this the ever-increasing number of non-litigated but attorney-represented claims,