Anthony R. O’Donnell // September 4, 2025 
(Image source: Tokio Marine & Nichido Fire Insurance Co., Ltd.)
The enhancements include a Gen AI-powered visual intelligence feature that improves the accuracy of analyzing images and documents. This functionality supports the extraction of relevant data from both structured and unstructured sources, aiding fraud detection and optimizing claims workflows.
Claims professionals routinely rely on documents and images submitted by policyholders or other parties to make decisions. Reviewing and categorizing this content has traditionally required significant time and manual effort. Shift’s research indicates that generative