The insurance industry’s ability to serve clients and maintain profitability hinges on the effectiveness of its claims management function. This is never more important than in a softening market where claims management can be a significant differentiator in attracting business. Yet, the sector faces a mounting crisis: a persistent shortage of skilled claims professionals.
Driven by an aging workforce, increasing retirements, and a lack of new entrants, this “talent gap” threatens to undermine the industry’s core promise—to support policyholders in their moments of need.
Addressing this talent problem demands a multi-faceted strategy that combines innovative