The article kicks off a multipart educational series, “Negotiation Reclaimed,” conceived by Guest Editor Taylor Smith, founder and president of Suite 200 Solutions. Smith introduced the idea in his recent Carrier Management article, “Taking Back Negotiation: Why Claim Professionals Must Lead the Next Chapter.” Read more about the series in “Sharpening the Industry’s Most Overlooked Skill.” Look for Part 2 in Carrier Management next month.
If you’re in the business of resolving litigated or non-litigated claims, you’re in the business of negotiation.
The math is simple: Most litigated matters are resolved without going to trial.