Anthony R. O’Donnell // November 14, 2025 
(Heather H. Wilson, CEO and Mubbin Rabbani, Chief Product Officer, CLARA Analytics. Photo by author.)
At ITC Las Vegas, CLARA Analytics (Santa Clara, Calif.) presented a clear message about the role of artificial intelligence in claims: augmentation, not automation. “We’re not trying to replace adjusters—we’re trying to make them superheroes,” says Heather H. Wilson, CEO. “Our goal is to help them focus on judgment, empathy, and service, while AI handles the pattern recognition.”
Wilson describes CLARA as an AI-first enterprise analytics company built to help insurers achieve better outcomes through human-centered intelligence.