The narrative surrounding artificial intelligence in the insurance sector often swings between utopian efficiency and existential dread regarding job replacement. However, for Christopher Frankland (pictured), founder of InsurTech360, the industry’s future is not defined by displacement, but by augmentation. As carriers and brokers navigate the practical hurdles of modernizing their stacks, the goal has shifted toward creating a “bionic” workforce – human experts supercharged by data, rather than replaced by algorithms.