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This article is part of an on-going series about technological and AI-related developments and advancements in claims processes and claims departments.View Series
At AM Specialty Insurance Co., Nishad Lad, head of data and software development, has been placed at the forefront of transforming the Dallas, Texas-based excess and surplus carrier’s claims processing with new technologies.
His team has implemented an array of new tools like a natural language processing (NLP)-powered bordereaux processor, and they are developing a system to automate the classification of claims based on loss descriptions. An (NLP)-powered