Dev Nag // July 10, 2025 
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Companies that successfully incorporate real-time AI customer service will be able to raise the bar of customer experiences and increase customer loyalty and retention. By 2025, AI is expected to power up to 95 percent of all customer interactions, from live chat and voice to social messaging and self-service portals. Gartner goes further, forecasting that agentic AI will autonomously resolve 80 percent of routine service issues by 2029, trimming operating costs by nearly a third.
Together, these predictions highlight how AI is no longer optional but a necessity