Problems surfaced after construction was substantially completed on September 18, 2019. LBC reported “problems right after [Pray] completed the job,” including “water damage,” “settlement” of the building, “pipes broken in the building right away as soon as [Pray] finish[ed] the job[,]” and leaks impacting the second floor. On March 3, 2021, LBC formally notified Pray of settlement issues, stating the building had settled “in excess of 2”” causing damage to “piping/fixtures (gas, water, sewer, storm, oil, etc.),” and expressing concern about resulting property damage and loss.