Legacy systems, budget constraints stall insurance modernization – West Monroe

Generative AI pilots are becoming more common, with nearly 60% of insurers moving beyond initial pilot phases. However, most deployments remain limited in scale and scope. Claims departments are leading in generative AI adoption, with 30% actively piloting tools, while underwriting follows closely, with 27% in proof-of-concept stages and 17% just beginning to explore the technology.

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