Overall satisfaction with the auto insurance claims process didn’t improve much in the past year, which may be good news considering more auto insurance customers now have higher deductibles and more say they’ve avoided filing a claim for fear their rates could rise.
Satisfaction rose to 700 on a 1,000-point scale, up 3 points year-over-year, the latest J.D. Power 2025 U.S. Auto Claims Satisfaction Study shows.
According to the study, auto insurance customers took on higher deductibles, dropped their rental coverage, avoided filing claims and even opted out of collision coverage to reduce costs on