The case originated when policyholder Elmer Lombana challenged Citizens’ arbitration clause, arguing it limited access to the courts and due process rights. A separate constitutional challenge led to the temporary injunction in August, halting arbitration proceedings statewide. Citizens then petitioned the 2nd Circuit in October to compel DOAH to restart the process, and the court agreed, citing legislative changes enacted in 2023 that explicitly allow Citizens to use DOAH “proceedings” for resolving policy disputes.