Polling of U.K. and U.S. insurance claims handlers shows 95% are confident technology will significantly impact claims processing in the next five years.
The polling by insurtech Sprout.ai shows 55% of respondents say they struggle with reviewing and processing claims documents and evidence, and the same number are unhappy with compliance and reporting.
More than a quarter (28%) of claims handlers say they receive complaints about delays or lack of communication, 20% say they experience requests for more transparency in the claims process and 17% say they receive suggestions for faster processing, the polling shows.