Nearly 80% of U.S. homeowners would use their smartphones to document property damage for an insurance claim, according to a new survey that suggests self-service digital tools could play a larger role in future claims handling.
The online survey of more than 1,120 insured homeowners from Xceedance conducted nationwide in July also found that interest in digital tools extends beyond the claims process. More than half of respondents (55.8%) said they would take smartphone photos to obtain a quote for a new policy.
Older respondents, often assumed to be less tech-savvy, were among the most