Two people can fly the same airline, on the same plane and have completely different experiences. One is cramped and miserable in the wrong seat. The other is fine, because the seat fits. Same destination. Same flight. Totally different ride.
Claims careers work the same way.
I have watched strong adjusters walk away from the industry not because they were incapable, but because they were exhausted in a seat that did not fit. They assumed the only options were to stay and suffer or quit and start over. What they did not see is that