Days after announcing a deal to equip 10,000 engineers and data scientists at Travelers with AI assistants, the insurance company’s leader detailed “differentiating domain expertise” around data and technology, which fuel long-term profit growth for the insurer.
Travelers Chief Executive Officer Alan Schnitzer told investment analysts that more than 20,000 Travelers professionals already “use AI tools on a regular basis” during a fourth-quarter 2025 earnings conference call. He also said that the company’s claims call centers are getting leaner with automation tools providing an efficiency boost.
After he summarized drivers of 20% growth in fourth-quarter