John C. Peters // November 11, 2025 
(Image credit: MrWashingt0n/Pixabay.)
Insurance companies are racing to implement artificial intelligence (AI) to process claims faster, improve consistency, and cut costs. Executives see competitors adopting AI and feel pressure to keep pace. But there’s a question most companies aren’t asking: what happens to the adjusters and claims professionals who actually do the work? What are the broader implications of AI adoption for human employees and their psychological well-being? This is particularly relevant now as burnout and mental health concerns are prevalent throughout the workforce.
Studies consistently show that 40-50 percent of