The Email Importer Feature

Nearly every claim assignment has important emails and documents associated with the loss. Sometimes these need to be included by someone outside the claims team…the policyholder, an attorney, a specialist or expert, etc. For the adjuster or claims examiner it is often a tedious process to download, save, upload as well as having to label documents and emails that are important to retain within the assignment.

Now you can do this almost automatically, using the ClickClaims Email Importer. Send the email to a special address with or without attachments and everything is done for you.

The Email Importer…

• Saves the email
• Extracts the attachments and drops them in the Documents Tab of the claim
• Links email and attachments so they stay ‘related’
• Creates an iLog note


There is a modest setup ($750) and monthly expense ($100). To order have your authorized company contact send an email to and we will arrange to setup the feature for your ClickClaims service.

Think of the time savings and consistent information management achieved with this new feature.
How it works in 3 quick and easy steps!
1. Either compose a new message or simply forward a received message.
2. At the end of the subject line add either the "CMS number" or "Client Number" of the claim.
3. Send to the email address provided by E-Claim.
Success! 
• The Company Examiner assigned to the claim receives an email notification for the import.
• A secondary confirmation is sent to the email address of your choosing.
• The original email body and all attachments can now be viewed in the Claim Documents.
• An automated iLog records the process for file audit and reference purposes.
• Should the process fail, a notification email will be sent to the email address you specify, so you are made aware of any issues.

Locating the Email and the Email Attachment(s) Within CMS.

1. Access the claim within the ClickClaims CMS application and select the Documents tab.
2. Under the File Type section, the email is listed as "Email.html" or "Email.txt", based on the formatting of the original email.
  • This document contains the text from the body of the imported email.
  • The description for this document is "Email Body" and the size and date/time stamp will be displayed in the corresponding columns within the grid as well.
  • Click the hyperlink for the document to open the email.
3. Attachments included with the imported email will display separately from the email and from each other, meaning that they will be listed as individual documents.
  • The name of the document(s) in CMS will display with the same name they had when they were attached to the original email.
  • The description will display as "Email Attachment" and the date/time stamp will be displayed in the corresponding columns within the grid as well.
  • Within the document grid an icon  will be displayed with each document that was attached to the email. Click this icon to view the related email.